QUOTATION MARKS

Use quotation marks to enclose titles of articles, chapters, movies, etc.

        Read the article, "How to Increase Productivity," in your handbook.

A quotation mark, exclamation point, or dash is placed inside quotation marks when it relates only to the quoted material.

        He asked, "Will you be there?"

        He shouted, "Your house is burning!"

A question mark is placed inside the quotation marks when both parts of the sentence are questions.

       Did he ask, "Will you be there?"

A question mark, exclamation point, or dash is placed outside quotation marks when it relates to the entire sentence.

        Did he answer, "I will be there"?

The comma or period goes outside quotation marks when the material quoted is a number or letter.

        Please turn to Appendix "3".

        You will find the explanation in Schedule "A".

If you are quoting the words of more than one person, start a new paragraph for each change of speaker.

        John Smith said, I’ll will be unable to attend the meeting."

        Frank Jones insisted.  "All salesmen must attend the meeting."